Return Policy

To be eligible for a refund or exchange:

 

All items must have their product tags intact, be in their original condition and returned inside their packaging within 15 days of receipt.
All returns and exchanges must be authorized by Trilliant Diamonds. We will only accept returns that are returned using the prepaid USPS/FEDEX shipping label that we send to you at the time you request a return.

All items must be returned to us from the same country to which they were delivered.
Jewelry sets must be returned together, unworn and in their original packaging. We are unable to accept returns of individual items within the set.
Loose stones must arrive in their original condition and must not have been previously set .There are no returns on custom designed rings or jewelry items.
We reserve the right to reject any returns that do not meet these conditions; in the case that such items are returned, we will return these items to you. 

All items returned will be refunded to your original payment method. If you wish to exchange your item you can do this via the returns portal or you can purchase another replacement item, directly on our website.

Once we receive your return, please allow 8 - 15 business days for our warehouse to process your return and then 5 - 10 business days for your bank to post the refund to your account. We’ll send you a confirmation email once our team has processed your return, so you know your refund is on the way.